Capri by Fraser, China Square / Singapore

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    Frequently Asked Questions

    COVID-19: Can I cancel or amend my reservation that was booked directly via your website?

    We have instituted a series of cancellation and postponement policies to ensure that you benefit from it.

    New reservations (for bookings made between now till 30 Sept 2020):
    • Cancellation must be made at least 24 hours to arrival date for Best Flexible rates and 72 hours for other promotional rates. Any changes to existing reservations will be subject to availability and rate differences.

    Existing reservations (including pre-payment and advance purchase rates):
    • You can choose to postpone your stay or request for a cancellation (subject to terms & conditions).

    As policies may vary from time to time due to changes in local government regulations and travel restrictions, please contact the property in question directly.

    COVID-19: Can I cancel or amend my reservation that was booked via third-party or online travel agents?

    Bookings made via third-party or online travel agents should be referred to the booking vendor directly for more information on their cancellations / amendments policies.

    COVID-19: What are the sanitation routines and policy in place now due to COVID-19?

    We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. All our properties have heightened their preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:

    • Intensified cleaning and sanitizing of public spaces and facilities
    • Clear and instructional guides/poster placed throughout to facilitate safe distancing requirements
    • Contactless payment options made available
    • Daily security and temperature checks of staff and guests
    • Alternative arrangements for food and beverage
    • 24/7 management support team to implement any additional and immediate measures recommended by health authorities

    COVID-19: Are there screening measures in place for guests and staff?

    Anyone (guests, staff, visitors and vendors alike) entering the property premises will have to undergo temperature screening and adhere to stringent safe distancing measures in place.

    COVID-19: What happens if another guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect from the property?

    We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on ground to offer the necessary assistance in times of crisis or uncertainties.

    COVID-19: Can I request for reduced contact services (eg. housekeeping) as I prefer to minimise unnecessary contact?

    Yes of course. We continue to offer a range of flexible services to our guests, depending on their needs.

    Where can I find the best rates?

    The best rates available on the internet can be found at https://chinasquare.capribyfraser.com/. Don't forget to check out https://chinasquare.capribyfraser.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at resvn.chinasquare@capribyfraser.com or +65 6437 0800.

    Facilities And Service

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Capri by Fraser, China Square/ Singapore features a Spin & Play Laundrette Room that is available 24/7 with PlayStation 4 and a throwback Atari Pong Table. Other facilities include a 24/7 interactive gym, a swimming pool and The Den (Social Hub) more. For a full list of services and facilities, please visit https://chinasquare.capribyfraser.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym, a swimming pool located at level 16 for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    The check-in time is from 2pm.

    What is the check-out time?

    The check-out time is by 12pm. Should you wish to request for a late check out, please contact a member of the Reservations Team, who will be happy to assist.

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.30am at JUN restaurant on level 2.

    What is the cost of breakfast?

    Breakfast is available for adults at SGD 28 per person and for children (aged 4 - 11) at SGD 14 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    All-day dining is available at JUN restaurant located at level 2 of the property.
    In-room dining options are available as well. Please contact the Front Desk for the menus available.

    Are laundry services provided?

    Yes, laundry and dry-cleaning services are available subject to additional charges. There are washers and dryers available in our Spin & Play room located on level 16 for your convenience.
    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    All room types feature a King-sized bed and Hollywood twin bed options are available in Superior and Deluxe categories.
    Should you require more information, please feel free to contact us at resvn.chinasquare@capribyfraser.com or +65 6437 0800.

    Are baby cots and extra beds available?

    Yes, baby cots are subject to availability. Due to the compact layout of our rooms, extra beds are not advisable.
    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    We provide digital newspapers. Connect to hotel WiFi and scan the QR code available on the left hand side of your in-room TV Welcome screen.

    Are the residences disabled-friendly?

    Yes, Capri by Fraser, China Square / Singapore is disabled-friendly.

    Is on-site parking available and what is the cost?

    On-site parking is available. Please view the parking rates at https://www.chinasquarecentral.com.sg/about.php or approach the Front Desk for more details.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, limousine service or taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available at S$85nett. Please feel free to approach our Front Desk for more details.

    What is the reception operating hours?

    The reception, concierge and security services are available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Can your staff communicate in Japanese or Korean?

    You will be pleased to know that we have service staff who are native speakers of Japanese and Korean. Our guests from Japan and South Korea will be able to converse comfortably on their needs and wants at our hotel and feel relaxed in their home away from home.

    Location

    How do I get to the hotel?

    The property is easy to reach from Changi International Airport. Check this link https://chinasquare.capribyfraser.com/en/location.html for options by car, taxi, train or bus.

    Are there any recommended attractions in Singapore?

    Singapore is a melting pot of cultures and is well-known as a shopping and food paradise. Some of the attractions include Little India, Kampong Glam, Orchard Road, Gardens by the Bay, Singapore Zoo, River Safari, Night Safari and more. For more recommendations, please feel free check out this link https://chinasquare.capribyfraser.com/en/attractions.html

    Where is the closest bank, ATM and exchange office located?

    The closest bank is DBS South Bridge Branch located at Blk 531 Upper Cross Street #01-51 Hong Lim Complex.

    The closest ATM is located at 137 Amoy Street.

    The closest exchange machine is located in front of The Den (Social Hub) on Level 2 of hotel.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at resvn.chinasquare@capribyfraser.com or +65 6437 0800

    What is the maximum number of guests allowed in each residence type?

    For all our room types, the maximum occupancy is 2.
    Should you require more information, please feel free to contact us at resvn.chinasquare@capribyfraser.com or +65 6437 0800

    Are pets allowed?

    Unfortunately, pets are not allowed at Capri by Fraser, China Square / Singapore.

    Location

    Address: 181 South Bridge Road, Singapore 058743
    Phone: +65 6437 0888 
    E- mail: resvn.chinasquare@capribyfraser.com

    Tripadvisor users rated our design-led accommodation in China Square 4.5 out of 5 from 142 reviews

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